Getting started

How do I start automatically recording trips?

Sign in with Apple and complete setup. In Mileage Track, open Settings → Auto-detection and make sure recording is enabled. Use the Tracker Checklist in Help to check your setup.

  • In iPhone Settings, allow Always location access and turn on Precise Location for Mileage Track.
  • Allow Motion & Fitness to help distinguish driving from other movement.
  • Enable Background App Refresh for the app. Low Power Mode can limit background refresh.
  • After force-quitting Mileage Track, reopen it before your next trip.

You can also add trips manually without granting location or motion access. Automatic detection depends on your device settings and driving conditions, so review recorded trips regularly.

Why is a trip missing or still recording?

First open Trips and check the date range, category and other filters. A trip may be hidden by the current view.

If it was not recorded, check that Auto-detection is on, location access is set to Always, and Precise Location is enabled. Reopen the app if you previously swiped it away. Very short trips, weak GPS signals and interruptions can leave a missing trip or a gap in a route.

After you stop, the app can wait up to about 15 minutes to distinguish arrival from a brief traffic stop. Walking away from the car may end the trip sooner. You can end an active trip using the control in Auto-detection’s Best Practices screen.

Add a missing trip manually, or correct the saved trip after reviewing the distance and route. If the issue continues, contact support with the approximate trip time and your tracking settings.

Can I record trips without an internet connection?

After you have signed in, recording can continue without a connection while your account session remains valid. Recorded locations and trips are saved on your iPhone. If sign-in is required again, reconnect to authenticate before using the journal. Map loading, address searches and route estimates may need an internet connection, so an address or map can be unavailable until you reconnect.

Account backup and restore also require a connection. Keeping Wi-Fi enabled can help iOS determine location even when you are not connected to a Wi-Fi network.

Trips & classification

How do I classify or edit a trip?

Open Trips, select a trip and review its details. Choose the appropriate Business or Personal purpose, then check the date, start and end places, distance and vehicle. Add a note, parking or tolls when relevant, and save your changes.

Use the trip list’s category and date filters to review the records you need. Classification is your decision; check it before sharing a report.

How do I add a trip I forgot to record?

Tap the app’s + button to add a trip. Enter its start and end places, date, purpose and distance, then review and save it. Location permission is not required to enter a manual trip.

If you use a suggested route or distance, check that it matches the journey you actually took. A planned route can differ from the route you drove.

How do Work hours classify my trips?

Open Settings → Work hours. Choose whether trips during your schedule should be Business and whether trips outside it should be Personal. Set the days and times you work; use Add Shifts for split shifts or overnight schedules.

A schedule is a classification shortcut. Review exceptions such as personal errands during work hours and business journeys outside them.

Reports & mileage value

How do I export a PDF or CSV mileage report?

Open Summaries, choose a month or year, and tap the report button for that period. Choose Business, Personal or All trips, and review the selected records.

Use Save PDF or Save CSV to export a file, or choose the available report package. Reports are generated on your iPhone. The sharing sheet lets you save a copy or pass it to another app.

If you prepare an email, check the recipients, text and attachments in your email app before sending. Preparing or exporting a report does not by itself email it to someone.

Is the mileage value the amount I will save on taxes?

No. Mileage value is a calculation based on the recorded distance, purpose and applicable mileage rate. It is not a tax refund, a guarantee of deductibility or a guaranteed reimbursement.

Review Settings → Mileage rates and any custom purpose rates. The correct treatment depends on the trip, date and your circumstances. Confirm what you can claim with your tax adviser or employer before relying on a report.

You can switch between miles and kilometers with Settings → Use Metric Units (km).

Account & data

Do I need an account to use Mileage Track?

Version 1.0 is free at launch, with no subscription required.

No. Tap Explore demo on the sign-in screen to use a separate local journal with sample trips, classification and reports. Demo data is not backed up. Sign in with Apple to use your own journal and account backup. There is no separate Mileage Track password. A successful account backup enables restoration of completed trips and settings.

After you sign in and a backup succeeds, the saved account copy can include completed trips, precise routes, photos, favorite places, vehicles, report contacts, notes and settings. It is stored on the Mileage Track service; Apple sign-in is the way you access the account.

How do I move my records to a new iPhone?
  1. On your old iPhone, open Settings → Trip backup, tap Sync now, and wait for confirmation that the account is up to date.
  2. After backup succeeds, pause Auto-detection on the old iPhone to avoid recording the same trip on two devices.
  3. Install Mileage Track on the new iPhone and sign in with the same Apple account. Keep the account or backup screen open while the restore completes.
  4. Check your trips, photos and settings before removing the app or its data from the old phone.

If the app reports different copies or a backup fails, keep both devices’ data and contact support. Do not delete your cloud account to fix a restore. Apple’s Hide My Email may show a private relay address; the Apple account you sign in with must still be the same one.

How do I delete my account or remove trip data?

To delete your online account, open Settings → Account → Request account deletion, read the confirmation, then choose Delete account. A successful request removes your account, saved profile and account archive from the active Mileage Track service.

Trips already stored on your iPhone are preserved, but journal access and recording pause when the account is deleted. Sign in to use the app again. To remove local records without creating another account, delete the app and its data from iPhone Settings; offloading the app preserves its data. Export anything you need before deleting your account or local data. Deleted trips may be available under Settings → Recently Deleted; review that area when removing local records.

Account deletion does not remove exports you saved, files already sent to another person, copies on other devices or all historical operational backups immediately. See data retention and deletion for the distinction. If you cannot access your account, email us for help.

How do I pause tracking or change what I share?

Pause recording under Settings → Auto-detection. You can change location, motion, camera, photo and notification access in iPhone Settings. Manual trip entry remains available without location or motion permissions.

Signing out pauses recording, access to your journal and account backup. Local records remain on the phone; sign in again to resume use. Background Live Activities are a separate option: turning them off stops new live summaries from being sent and unregisters the device’s start token.

Review each report or support draft before you share it. Read the Privacy Policy for the data used by maps, account backup and Live Activities.

Still need help?

Tell us what you’re seeing.

Email , or open Settings → Help → Email in the app.

Useful details include your iPhone model, iOS version, Mileage Track version, the steps you took, and what happened. Share a screenshot only if it helps, and remove private locations or other details you do not want to send.

General support drafts include the message you write; they do not automatically attach your trips, contacts or route history. A trip-specific issue draft can include that trip’s places, times, distance, source and ID. You can review the draft before sending.